Privacy Policy
Last updated: May 2025
Simdi.in is operated by simdi.in, based in Uttarakhand / Ghaziabad, India. We are committed to protecting your personal information and your right to privacy.
Information We Collect
- Name, email address, and phone number (when you place an order or contact us)
- Shipping address and billing details
- Payment information (processed securely via Razorpay — we do not store card details)
- Device and browser information, IP address
- Usage data via Google Analytics (pages visited, time spent, etc.)
How We Use Your Information
- To process and fulfil your orders
- To send order confirmations and delivery updates
- To respond to your queries and provide customer support
- To improve our website and user experience
- To send occasional updates about new products (only if you have opted in)
Payment Information
We use Razorpay as our payment gateway. All payment transactions are encrypted and processed directly by Razorpay. We do not store your card number, CVV, or any sensitive payment information on our servers. Your payment data is subject to Razorpay's Privacy Policy.
Sharing Your Information
We do not sell or rent your personal information. We may share your data only with:
Razorpay
Payment processing
Shiprocket
Order delivery
Google Analytics
Website analytics (anonymised)
Google Ads
Advertising (anonymised)
Legal authorities
If required by law
Cookies
We use cookies to enhance your browsing experience, analyse site traffic, and serve relevant advertisements. You can disable cookies in your browser settings, though some features of the site may not function properly.
Data Security
We implement reasonable security measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no method of internet transmission is 100% secure.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time
To exercise these rights, contact us at team@simdi.in.
Refund & Cancellation
For information about refunds and cancellations, please refer to our Terms & Conditions.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website after changes constitutes your acceptance of the updated policy.
Consent
By using simdi.in, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described herein.
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, you may contact our Grievance Officer:
We will respond to grievances within 30 days of receipt.
Contact Us
For any privacy-related questions, write to us at team@simdi.in or WhatsApp us at +91 92118 03346.
Your privacy matters to us. If you have any questions about this policy,
write to us at team@simdi.in
